Frequently Asked Questions

 

What Shipping Methods Are Available?

Standard domestic shipping and Standard international shipping.

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

How Long Will It Take To Get My Package?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

Who should I to contact if I have any queries?

If you are a store and would like to carry our collection or have any queries concerning wholesale or any questions that have been unanswered, you can contact us directly at ra_zoir@hotmail.com

Do You Ship Internationally?

Yes

How Can I Return a Product?

Returns & Replacements

2 weeks for return, Item must be in same condition as sent. Customer is responsible for return shipping fees.

Do I need an account to place an order?

NO.

But if you do have an account, here are the steps to

Viewing Orders

You can view your past orders in your Account Settings. To access them, log into your account and then mouse over your profile. Move your pointer down to Settings and click.From your Account Settings page, select orders. Here, you will be able to view:

+ The date on which your order was placed
+ Your order number
+ The status of your order: Open, Shipped, On Hold, Pending or Canceled
+ The shipping information you entered
+ The total for your order

How do I place an Order?

Ordering

To add a product to your cart. You simply choose your variant and click the Add to Cart button. If you decide that you no longer want that item, you can always remove it from the cart. A tracking number will be emailed to you once the order has been shipped.

Do you exchange or refund?

Returns & Replacements

2 weeks for return, Item must be in same condition as sent. Customer is responsible for return shipping fees.

Is Buying On-Line Safe?

Privacy & Security

Our checkout process uses PayPal, one of the most accepted payment solutions on the web. Because of this, Our store has the same payment protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. We will never even see your financial information.

How Do I Track My Order?

A tracking number will be emailed to you once the order has been shipped.

You can then enter the tracking number in the “Track your order” section.

What Payment Methods Are Accepted?

We currently support USD and CAD currencies through PAY PAL.

Have a question we didn't answer?

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